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Terms of service

These cover ordering from Muna Muse. Placing an order means you accept them.

Last updated 7 September 2026

Orders

  • Adding a piece to your bag does not reserve it. Stock is only held once payment clears.
  • An order becomes binding when we confirm it on WhatsApp and you pay, not when you press send.
  • We may decline or cancel an order, and will refund in full if we do.
  • Prices and availability can change without notice, but never after we have confirmed your order.

Products

  • These are hand-dyed and hand-stamped textiles. Variation in print placement, tone and weave is inherent to them.
  • Photographs are taken in natural light with no colour manipulation, but screens differ.
  • Measurements on the size guide describe the body, not the garment.

Payment and shipping

Payment is taken outside this website, through the methods we send you on WhatsApp. We never ask for card numbers, and we never ask you to pay before confirming stock. Title and risk pass to you on delivery to the address you gave us.

Liability

We are responsible for sending you what you ordered, in the condition described. We are not liable for delays caused by carriers, customs or events outside our control, or for any loss beyond the value of the order itself.

Contact

Questions about these terms go to munachillup@gmail.com or our WhatsApp line, (718) 683-6837.

Still unsure about something?

Ask before you pay. That’s always cheaper than asking after. We reply Mon – Sat, 9:00 AM – 8:00 PM ET.

Ask on WhatsApp